Social

Community Management, Amazfit

While at Amazfit, I plotted the content strategy and crafted posts for our online communities of 8,000+ members. I also supported our customers on a daily basis and organized online community events to engage our user base. Furthermore, I built connections with our loyal fans and conducted product research to better understand how they use our products in their daily lives.

The communities I managed include:

Aug 2023 — Present

Aug 2023 — Present

Social & Community Management, NIU Mobility

As Community Manager at NIU, I was responsible for planning content strategy and copywriting for our NIU Club communities. I moderated these groups and built our social channel support processes from the ground up. I also collected user input and drafted monthly feedback reports that highlighted key action items for our management team.

The communities I managed include:

NIU Club Global, Facebook

Oct 2020 — Feb 2023

Apr 2021 — Feb 2023

Aug 2022 — Feb 2023

NIU Club Global, Instagram

Mar 2021 — Feb 2023

I also replied to comments and private messages, supported users, and occasionally wrote content on our primary brand channels:

NIU Mobility, Instagram

Oct 2020 — Feb 2023

NIU Mobility, Facebook

Oct 2020 — Feb 2023