Social
Community Management, Amazfit
While at Amazfit, I plotted the content strategy and crafted posts for our online communities of 8,000+ members. I also supported our customers on a daily basis and organized online community events to engage our user base. Furthermore, I built connections with our loyal fans and conducted product research to better understand how they use our products in their daily lives.
The communities I managed include:
Amazfit Official Sports Community, Facebook
Aug 2023 — Present
Amazfit Official Outdoor Community, Facebook
Aug 2023 — Present
Social & Community Management, NIU Mobility
As Community Manager at NIU, I was responsible for planning content strategy and copywriting for our NIU Club communities. I moderated these groups and built our social channel support processes from the ground up. I also collected user input and drafted monthly feedback reports that highlighted key action items for our management team.
The communities I managed include:
NIU Club Global, Facebook
Oct 2020 — Feb 2023
NIU Electric Kick Scooter Fans, Facebook
Apr 2021 — Feb 2023
r/KQi3 Community, Reddit
Aug 2022 — Feb 2023
NIU Club Global, Instagram
Mar 2021 — Feb 2023
I also replied to comments and private messages, supported users, and occasionally wrote content on our primary brand channels:
NIU Mobility, Instagram
Oct 2020 — Feb 2023
NIU Mobility, Facebook
Oct 2020 — Feb 2023
